Protecting your pet family's information

Information we collect

We collect details that help us fulfill your orders and personalize your Miscava experience. This includes information you share when you create an account, interact with customer care, or participate in promotions.

• Account details like your name, email address, and saved delivery locations
• Purchase history and preferences so we can recommend the right food, treats, and essentials
• Technical information such as device identifiers and browsing activity to keep our platform secure

How we use your information

We use the data we collect to deliver your orders, remember your favorites, recommend new products, and share updates you have opted in to receive.

We may also analyze aggregated trends to improve our inventory, and we only share information with trusted partners that help operate the Miscava experience (such as payment processors and delivery carriers).

Your choices

You stay in control of your information. Update your profile at any time from your account dashboard, adjust marketing email preferences from any Miscava email, or reach out to our support team for assistance.

You can also request access to or deletion of your data by contacting our privacy team at privacy@miscava.com.

Keeping your data safe

We protect your account with industry-standard safeguards including encryption, secure authentication, and ongoing monitoring. If we ever make significant updates to this policy, we will notify you through the Miscava app or by email.